Row Hotel NYC FAQ's | Hotels in NYC | Places to Stay in NYC

Row NYC Hotel FAQS

General

Hotel address:
700 8th Avenue
New York, NY 10016

What is the check-in and check-out time?
Check In: 4:00 PM
Check out: 12:00 PM Noon

How can I request late check-out?
Late check-out is based on availability. Please reach out to our front desk, and they will let you know if it is possible for a complimentary check-out until 1:00PM EST. Unrequested late check-out is between 1:00PM EST and 5:00PM EST and will be subject to an additional 50% of room rate. Departures after 5:00 PM will be subject to an additional full night’s stay.

Can I request early check-in?
Early check-in is based on availability and is in no way guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel can provide an early check-in when possible, and this service is subject to a charge.

Will I be charged for an early departure?
If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged full amount including taxes and fees. Certain exceptions may apply.

How do I contact the hotel or group sales?
Hotel Phone: 212-869-3600
Group Sales: 929-543-0111
Email: rowsales@rownyc.com

Is the hotel pet friendly?
Yes, ROW nyc is a pet friendly hotel! If you decide to bring your pet, there is a $100 non-refundable pet fee that is collected upon check-in. In addition, pets need to weigh 75lbs or less.

Does the hotel provide any WiFi services?
Yes, WiFi is included in the daily Facilities Fee.

What is minimum age required to check in?
Minimum age required to check in is 18 with valid government issued ID.

What is the hotels’ cancellation policy?
Cancellation is 48 hours prior to arrival date before 12 noon EST

Can I smoke in the hotel?
Please refrain from smoking as this is a smoke-free New York hotel. If you smoke in your room, a $350 smoking fee* will be applied. Noise and smoke complaints are taken very seriously. Excessive noise and all smoke complaints will be addressed by our Security Department. If you experience any type of noise or smoke issue during your stay, please dial “0” for immediate assistance. In the event smoking is found in the room, incidentals will be applied towards the $350 smoking fee

*Subject to increase or change

What happens if I damage the guest room?
A penalty of $50.00 USD will be posted to your folio for any trash/room damage, but is subject to increase based on severity of damage.

What is the facility fee included with my reservation?
The hotel charges a facilities fee of $40.16 inclusive of tax per room, per night, in addition to the room rate, which is to be paid at the hotel directly upon arrival. The fee provides the following services: all local, long distance, and international phone calls; premium high-speed wireless internet access for unlimited devices; an eco-friendly, collapsible 16 oz. water bottle to use at the hotel’s water filtration stations; internet access and printing services in our iMac lounge.

Transportation

Which is the closest subway station to the hotel?
Times Square Station located at 44th street and 8th avenue.
From there, you can connect and/or transfer to all trains going uptown, downtown and the east side Grand Central Station. Trains: 1,2,3 & 7,9 & S & N,Q,R & W & A,C,E & B,D,F & M

Does the hotel have onsite parking and/or valet parking offered?

Please note at this time we do not offer Valet parking.

Self-parking is $45 and $60 for Vans / SUVs / Oversize vehicles. This is for a 24-hour period. The parking garage is called iPark. It is located 350 W 42nd St, New York, NY 10036 about a 6-minute walk from the hotel. Additional charges may apply if the 24-hour period is exceeded. Kindly check with the garage for the details. There are no IN/OUT privileges.

Upon parking, you will receive a ticket from the garage. You will need to present this ticket to the Hotel Manager On Duty at the Front Desk preferably at the time of your Check-in. The Manager will “validate” your ticket online. It is all digital. No stamping or signatures required. You will get the above listed Discounted rate when you go to pay when exiting the garage (as long as you validated the ticket).

What will it cost to hire a cab or town car from the airport to ROW nyc?

JFK Approximately $50.00 – $75.00 & 45 minute drive
Newark Approximately $65.00 – $85.00 & 1 hour drive
LaGuardia Approximately $35.00 – $50.00 & 30 minute drive

Dining

Do you have a restaurant in the hotel?
District M, located in the lobby, is a European express café by day, serving sweet and savory pastries from NYC’s famous bakeries. In the PM, it transforms into a chic Neapolitan pizza bar and cocktail lounge serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York’s famed Murray’s Cheese Shop.

Hours:

Breakfast
Daily: 7:00 AM – 12:00 PM

Bar & Lounge

Hours:
Daily: 5:00 PM – 11:00 PM

Do you have a bar?
To pair with dinner, District M offers specialty cocktails, local craft beers and a curated wine list.

Do you have room service?
At this time we do not offer room service.

Reservations

How do we contact the hotel for reservations?

Reservations: +1 (212) 869-3600
Email: Reservations@RowNYC.Com

How do we contact the hotel for group sales?
Hotel Phone: 212-869-3600
Group Sales: 929-543-0111
Email: rowsales@ROWnyc.com

Who should we contact if we are group of people wanting to book several rooms, is there a discount?
Group reservations: 10 rooms or 10 people or more arriving together is considered a group. In such cases there is a mandatory porterage fee (baggage handling fee) of $10.70 round trip per bag that is applicable. For group reservations please contact Group Sales by email rowsales@ROWnyc.com

What is the Tax Break up charged on the daily rate?

8.8750% New York State Tax
5.8750% New York City Tax
$2.00 New York City Hotel Tax
$1.50 New York State Hotel Tax

Which Credit Cards does ROW nyc accept as a form of payment?
We accept only these credit cards: Visa, MasterCard, American Express, Discover and Diners Club.

Does ROW nyc accept traveler’s checks as payment?
Yes, the hotel accepts traveler’s checks as payment. This payment will only be accepted upon arrival and you will still be required to guarantee your booking with a valid credit card
Please note that you may pre-pay with a company check, as long as it is received 21 business days prior to arrival. For checks being sent from overseas, please give at least 45 days.

Does the hotel require any kind of deposit prior to checking in?
Yes, this can be paid either by cash or credit card.
Credit card deposit: $100 per stay. Full value will be obtained at check-in time.
Cash deposit: $250 per stay.
In the event smoking is found in the room, incidentals will be applied towards the $350 smoking fee.
For stays longer than 7 days the hotel system will obtain the CREDIT/DEBIT authorization on the entire stay.

How long until CREDIT/DEBIT authorizations are released?
While most credit cards issued by US based banks take 5-7 business days, it can also depend on the issuing bank’s policies. INTERNATIONAL debit and credit cards may take up to 30 days or more depending on the bank.

Can we prepay for our reservation and what is the procedure?
Yes. A credit card authorization must be completed prior to arrival. Emails will not be accepted and will be deleted to ensure safety of your credit card and our compliance with PCI regulations. Contact our Reservations Department at +1-212-869-3600 Option 1 for more information.

Amenities

Does the hotel have a fitness center, pool, or spa?
Fitness Center: The fitness center will be closed until further notice. We apologize for the inconvenience.
Pool: We do not have a pool.

Is there an ATM on site?
Yes, located in the lower lobby.

Does the hotel provide baby cots?
Yes, free of charge.

What if we have an unexpected guest; do you provide roll away beds?
We do not provide roll away beds.

Do all rooms have a refrigerator?
Our guest rooms do not have refrigerators, but they are available by request for $35.00 per stay – subject to availability.

What bathroom products are provided in your rooms?
We provide hairdryers and the following PURE products in all our rooms: shampoo, lotion, bath soap, face soap, and shower caps.

Can we get our clothes laundered or dry cleaned during our stay?
Currently this service is not available.

Does the hotel have a gift shop?
Our hotel gift shop, Iconic M, is located in the lobby and is open daily from 8:00 AM until 8:00 PM. Iconic M is our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries.

Do the guest floors have ice machines?
Ice Machines are located on the following guest floors: 4, 6, 8, 10, 12, 15, 17, 19, 21, 23, 25, & 27.

Miscellaneous

How do we contact the Hotel Security?
Security Email: Rwny-LossPrevention@RowNYC.Com
Telephone: +1(212) 869-3600

Does ROW nyc handle packages for guests? Is there a charge by the hotel to handle packages?
ROW nyc will accept packages for all arriving and in house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. All packages that arrive prior to 3 days of arrival will be charged a fee of $5 a day per package plus the fee per package. ROW nyc will apply an $11 package handling fee to each item received at the hotel loading dock. Packages received will be sent to the guest’s room upon arrival or the following day. Packages without a matching name to the reservation will be held for 7 days before being sent back to sender. ROW nyc will not store packages throughout the guest stay in the package room, additional charges may apply. All packages should be addressed to the name of the guest(s) registered on the reservation, followed by the complete address of the hotel. Please make sure you have the tracking number of your package in order to collect your package. If checking out, collect your package well in advance. For cancellations and package forwarding, additional charges may apply. Please note we do not hold regular mail.

Envelopes: $8
Packages (1-10 lbs): $11
Packages (10.1-25 lbs.): $25
Packages (25.1-50 lbs.): $55
Packages (50.1-75 lbs.): $85
Packages (75.1 lbs. & up): $125

Hotel Package Room Hours
Daily: 8:00 AM – 8:00 PM

There will be no delivery of packages after the hours of operation.

How do we contact the Hotel Package Room?
Package Room Email: RowPR.Iconic@Gmail.Com

Does the hotel pay travel agency commissions?
Travel Agents are paid out a 10% commission as long as a valid IATA number is entered at the time of the reservation.

Does the hotel have a baggage holding area? Is there a fee?
Yes, we do have a luggage holding area. As per our policy, guests are allowed to store luggage during the dates of their stay only. The hotel cannot hold onto luggage prior to arrival or post departure date at 10:00 PM. In addition, the hotel does NOT offer overnight storage.
Groups of 10 or more arriving at the same time: $10.70 per bag per person round trip (subject to change without notice).
Individual check-ins: free of charge

If, we are a non-profit agency or are tax exempt, how do we get our tax exempt?
TAX EXEMPTION: All guests who are tax exempt will need to bring their own New York City and state tax exemption forms fully signed. These forms may also be faxed directly to the accounting office at +1-212-703-0640 with the confirmation number and name of the guest. In addition to providing the tax exemption documents, the tax exempt organization must pay for the stay in order for it to be tax exempt. This can either be prepaid with the organization’s credit card (CC authorization form) or a check can be sent from the organization at least 10 days prior to check-in. We would then apply payment for the room charge and set up the tax exemption in the hotel system so taxes do not run.
If the stay is not prepaid and guest claims tax exemption at check-in, they need to present the tax exemption documents and the exempt organization’s CC that belongs to the guest on arrival.
If the guest paid on their own without a tax exempt form or pre-payment on arrival, then the guests have a 90 day window after check-out to present proof of tax exemption and payment from the organization (CC authorization form). Once we receive it and the payment is applied, we will refund the guest’s charge in full.

Do you have any meeting or banquet space?
We do not have any meeting or banquet space.

Does the hotel offer accessible rooms?
Yes, we have Superior ADA Rooms available at the hotel. Subject to availability.