Row NYC Accessibility Statement    

The ROW nyc Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria.  In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback  

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at (212) 869-3600 with a description of the issue you encountered and your contact information. Your experience matters to us.

The Row nyc Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

The Row nyc Hotel is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property features

  • Accessible public entrance.
  • ADA registration desk with height of 34”.    
  • Accessible route from the public entrance to the registration area and accessible rooms.
  • Accessible elevator. Accessible route to the elevator from the public entrance, registration desk and rooms.
  • Accessible emergency exit.
  • Accessible public restroom.
  • Accessible concierge desk.
  • TTY for guest use.
  • Visual (strobe light) alarms.
  • Guest room televisions have closed captioning or closed captioning decoders are provided.
  • Braille signage throughout.
  • Accessible food and beverage outlets:
    • District M
    • City Kitchen
  • Accessible route to all food and beverage outlets from the public entrance and accessible rooms.
  • Accessible business center. Accessible route to business center from the public entrance and accessible rooms.
  • Accessible exercise facilities, and accessible route to exercise facilities from the public entrance and accessible rooms.
  • Accessible Beauty Salon (retailer). Accessible route to Beauty Salon from the public entrance and accessible rooms.
  • Service animals are welcome at the (Hotel).

Accessible guest rooms

  • Superior Full ADA Room
    • 1 full bed
    • Bathtub with grab bars
    • Speaker and doorbell strobe
  • Superior Full ADA Room
    • 1 full bed
    • Roll-in shower
    • Speaker and doorbell strobe
  • Superior King ADA Room
    • 1 king bed
    • Bathtub with grab bars
    • Speaker and doorbell strobe
  • Superior King ADA Room
    • 1 king bed
    • Roll-in shower
    • Speaker and doorbell strobe
  • Superior Two Double ADA Room
    • 2 double beds
    • Bathtub with grab bars
    • Speaker strobe and doorbell strobe
  • Superior Two Double ADA Room
    • 2 double beds
    • Roll-in shower
    • Speaker strobe and doorbell strobe
  • Premium City View Full ADA Room
    • 1 full bed
    • Bathtub with grab bars
    • Speaker strobe and doorbell strobe
  • Premium City View Full ADA Room
    • 1 full bed
    • Roll-in shower
    • Speaker strobe and doorbell strobe
  • Accessible route from public entrance and registration area to accessible rooms.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Row nyc hotel website. The hotel is not responsible for any third-party content on the website.