Faq’s

What is the Hotel Address?
ROW NYC 700 8th Avenue, between 44th and 45th street
New York, NY 10036

How do we contact the hotel or group sales?
Hotel Phone: 212-869-3600
Group Sales: 646-432-8008
Email: groupsales@rownyc.com

Do you have a Concierge on site, how do we contact them for Broadway Show Tickets?

Yes we do have a Concierge on site and they will be happy to help with your sight-seeing or Broadway Show tickets.
Concierge Hours:
Monday through Saturday, 7 AM – 8 PM EST
Sunday 8 AM – 6 PM EST
Phone: 646-998-7372
Email: rownycconcierge@cityexperts.com

How do we contact the Hotel Security?
Security Email: rownycsecuritylist@rownyc.com
Telephone: 212 536 1041

What is the Check in and Check out Time?
Check In: 4 PM
Check out: 12 Noon

What is the Tax Break up charged on the daily rate?
Taxes:
8.8750% NY State Tax
5.8750% NY City Tax
$2.00 NYC Hotel Tax
$1.50 NYS Hotel Tax

What is the Facilities Fee?
The hotel charges a Facilities Fee of $20 plus tax per room, per night, in addition to the room rate. The fee provides the following services: All local, long distance and international phone calls; Premium high-speed wireless internet access for unlimited devices; An eco-friendly, collapsible 16 oz. water bottle to use at the hotel’s water filtration stations; internet access and printing services in our iMac lounge;  luggage storage on arrival and/or departure until 11 p.m.

Does ROW NYC accept Traveler’s Checks as payment?
Yes, the hotel accepts the following as payment: Traveler’s Check, Cashier’s Check, Certified Bank check. Please note that these will be accepted only on arrival. You will still be required to guarantee your booking with a valid credit card.
Please note that you may pre-pay with a Personal or Company Check as well, as long it is received 21 business days prior to arrival. For checks being sent from overseas, please give at least 45 days.

Does ROW NYC handle packages for guests? Is there a charge by the hotel to handle packages?
ROW NYC will accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest’s arrival. ROW NYC will apply a $5.00 package handling fee to each item received at the hotel loading dock. All packages shall be addressed to the guest name registered on the reservation. Packages that are received without a matching name to the reservation will be held for 3 days before being sent back to sender. All packages received will be sent to guest room upon arrival or during the stay. ROW NYC will not store packages throughout the guest stay in package room, additional charges may apply.

Is there a pharmacy or grocery store located nearby?
Convenience Store:
Duane Reade – 1 Block
International grocery and meat – 3 blocks

Does the Hotel have a Gift Shop, where is it located and what are the timings?
Hotel Gift Shop: Iconic M located in the lobby Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries.
Do the guest floors have Ice Machines?
Ice Machines located on the following guest floors: 27,25,23,21,19,17,15,12,10,8,6,4.

Which is the Closest Subway station to the hotel?
Subway: Times Square Station located on 44th street and 8th avenue is only one block away. From there, you can connect and/or transfer to all trains going uptown, downtown and the east side Grand Central Station. Trains: 1,2,3,7,9,S,N,Q,R,W,A,C,E,B,D,F,M.
What are some of the Landmarks close to the hotel?
Hell’s Kitchen, Theater District, Port Authority Bus Terminal

How far is Time Square?
ROW NYC is one block away from Times Square. The Late Show with David Letterman, M&M World, The Hershey Store, lots of shopping, restaurants, local eateries (from Shake Shack, McDonald’s to TAD’s Steakhouse and even the corner hot dog vendors), Street Performers, Night Clubs, Radio City Music Hall and many others.
How far is Rockefeller Center and what can we do there?
We are about 3 blocks from Rockefeller Center. If you like to wake up early, you can always catch the Early Show taping right here. If you prefer a later evening event, you can go ice skating in the park. Anytime of day, Rockefeller Center is a great place to see local art as well as enjoy the scenery.

Is there a Macy’s close by?
Where else can you go and see a Macy’s this large? The largest store of Macy’s is located on 6th avenue and 34th street which is a 15 minute walk from the hotel.

How far is Fifth Avenue and what are some of the stores there?
4 blocks away, 10 minutes by walk. All the top end designer stores for clothes, accessories, jewelry, watches etc. are all located between 45th street – 60th street. E.g. Saks 5th avenue, Bergdorf Goodman, Brooks Brothers, Cartier, Gucci, Kenneth Cole, Louis Vuitton, Tiffany & Co. The link is helpful: http://www.nyctourist.com/shopping_fifthave.htm

How do we get to see the World Trade Center Site?
World Trade Center Site: It is about a 10 minute cab or subway ride from ROW NYC. Did I mention that you can catch the subway about 15 feet away from the Hotel? Just hop on in and enjoy the ride.

How do we get to the Statue of Liberty?
Statue of Liberty: If you are going to see the Statue on the Subway, it is actually only 2 stops past the World Trade Center site and 3 after China Town. It is a must see. Including the Ferry Ride and the Tour, you will want to allow yourself about 2 hours to complete the visit.

How far are China Town and Little Italy and what can we do there?
China Town and Little Italy: It takes around 10 minutes or so to get here. There is so much to do, it is a must see on your trip. This site is a day time excursion and you’ll want a couple of hours to visit all of the shops and at least a couple more to stop and have some dinner. If you like the bakery, make sure you stop in Little Italy to take in some of the local favorites.

How far is Central Park?
It will take about 10 minutes to get here by subway or cab but it’s a great place to take a walk with your friends or family and takes about 20 minutes. If you are a fan of John Lennon, take the time to visit his memorial at the 72nd street entrance.

Does the hotel have onsite parking and/or valet parking offered?
The hotel does not have onsite parking.
Valet Parking service is provided by the Hotel through Champion Parking Systems located on 45th street between 7th and 8th Avenue. The Valet Parking charge for standard vehicle is $55 for a 24 hour period from the time of arrival; $65 for oversized SUV’s for a 24 hour period from the time of arrival. Additional charges may apply if 24 hour period is exceeded. There are no IN/OUT privileges. Self-parking is also available at the same location but prices could be higher.

Additional Parking Information: The valet parking must be assisted by the bellman/doorman in front of the hotel if the guest takes the car to the garage they then they are responsible to pay the parking garage directly. The parking is $55 per day; no in and out service; if they use valet services.
They have to get a ticket with the bellman/doorman if they use the valet services. After the guest is ready to take the car out they need to stop by the front desk to pay and validate the ticket.

Also very important whatever time they put the car in is the same time they have to take it out if they take a minute or two longer then they have to pay an extra $55 for it.

Do you have a restaurant in the hotel? Is Breakfast served? What if we need to have a drink?
On site Restaurants: Limited Service
On site Bars: Yes
District M is a European express café, serving delicious sweet and savory pastries from NYC’s finest bakeries, including Payard, Balthazar and Pain d’Avignon. In the PM, District M transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York’s famed Murray’s Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening.

Breakfast hours: Monday – Friday: 6:30am – 11:30am
Saturday – Sunday: 7am – 12pm
Dinner hours: Monday – Sunday: 5pm – 1am

Restaurants Nearby: Famous Restaurant ROW is a block away on 46 street. With a variety of restaurants. E.g. Russian Firebird Times, Gallagher’s Steak, Daniela’s Restaurant Italian, Ruby Foo’s -Time Square, Pan-Asian, Plataforma Churrascaria, Shake Shack, The Palm Steak House/Seafood, Kellari Taverna, Maze- by Gordon Ramsay, Koi Japanese, Shula Steak House, Toloache Restaurant, Victors Cafe Cuban Restaurant, 5 Napkin Burger, Lattanzi Restaurant. Our Concierge Desk will be pleased to assist you with booking Manhattan Restaurant Reservations prior to your arrival. Our Hotel Concierge can be reached via Email rownycconcierge@cityexperts.com or by calling: 646-998-7372. Open 7 days a week in the lobby from 8am-8pm.

Is the hotel Pet friendly?
Pets: Pets NOT allowed.

What is minimum age required to check in?
Minimum Age required to check in is 18 with valid Govt. Issued ID.

Do you have Smoking Rooms?
100% Non-Smoking: $250 penalty applicable.

What is the hotels’ cancellation policy?
Cancellation: 24 hours prior to arrival date before 12 noon EST

Does the hotel require any kind of deposit prior to checking in?
Yes, this can be paid either by Cash or Credit Card- Please note that there is different deposit hold for Cash and Credit Card.
Credit Card: Deposit: Yes, $100 per stay.
Cash Deposit: Yes, $250 per stay.
Additionally, the hotel system will now obtains a maximum of 7 night’s worth of authorization, even if a reservation is booked for longer. Authorizations automatically expire after 7 days.
While most credit card companies take 5-7 business days, it also depends on the issuing bank to make it happen and this could take longer. International Debit/ Credit cards might take up to 30 days depending on their bank.

Does the hotel pay Travel Agency commissions?
Travel Agents are paid out a 10% commission as long as a valid IATA number is entered at the time of the reservation.

Who should we contact if we are group of people wanting to book several rooms, is there a discount?
Group reservations: 10 rooms or 10 people or more arriving together is considered a group. In such cases there is a mandatory porterage fee (baggage handling fee) that is applicable. For group reservations please contact Group Sales by email groupsales@rownyc.com

Does the hotel charge any kind of baggage fees?
Porter age/ Baggage fee: From January 1st 2014 the charge is $8.04 (subject to change without notice) per bag which works out to $4.02 in & $4.02 out.

We are a Non Profit agency and are Tax Exempt, how do we get our Tax Exempt?
TAX EXEMPTION: All guests who are TAX EXEMPT will need to bring their own NYC City and State Tax exempt forms duly signed along with themselves. Hotel does not provide these. These may also be faxed directly to the accounting office at 212 703 0640 with the Confirmation number and name of the guest.
In addition to providing the tax exemption documents, the tax exempt organization must pay for the stay in order for it to be tax exempt.

This can either be prepaid with the organization’s credit card (CC authorization form) or a check can be sent from the organization at least 10 days prior to check-in. We would then apply payment for the room charge and set up the tax exemption in the hotel system so taxes do not run.

If the stay is not prepaid and guest claims tax exemption at check-in, they need to present the tax exemption documents and the exempt organization’s CC that belongs to the guest on arrival.

If the guest paid on their own without a Tax Exempt form or Pre Payment on arrival , the guests have a 90 day window after check-out to present proof of tax exemption and payment from the organization (CC authorization form). Once we receive it and payment is applied, we will refund the guest’s charge in full.

Can we Pre Pay for our reservation and what is the procedure?
All credit card authorizations will need to be faxed (Emails will not be accepted as they will be deleted to ensure safety of your credit card and our compliance with PCI regulations) to the reservations department at 212 703 0644, with only the last four digits of the credit card. Please send a contact number so that once this is received we may call to obtain the full number or email us at reservations@rownyc.com for the form.

Does the hotel have Amenities like a business center, Fitness Center or Pool?
Business Center: Our state-of-the-art iMac Internet lounge ensures that guests stay connected – in style.
Under a 24 foot glass wall overlooking the electric energy of 8th Avenue, guests can enjoy unlimited use. Password protected remote printing is also available, allowing guests to print documents securely and conveniently from their room.

Fitness Center: Open 24/7, our fitness studio keeps guests energized in the city that never sleeps with top-of-the line treadmills and elliptical machines, as well as free weights and recumbent bicycles.

Pool: NO

How many rooms does the hotel have?
Total Rooms: 1331

How many guest floors does the hotel have?
Total number of Floors: 28 (Guest Floors start on the 3rd floor)

Is there ATM in the hotel in case we need to withdraw cash?
We do not have an ATM on property

Does the hotel provide any Wi Fi services?
Yes, Wi Fi is included in the daily Facilities Fee.

Does the hotel have Baggage/ Luggage holding area, is there a charge?
We do have a Luggage holding area and Do Not charge. As per our policy, we allow guests to store luggage ONLY during their stay dates. In case a guest is checking out on a particular date and returning a day/s later, we will not be able to store luggage. Same rule applies in case the luggage arrives for whatever reason a day/s prior to guest arrival. Please contact the Bell desk for assistance.

Does the hotel have a courtesy shuttle from and to the local airports?
The hotel does not have a courtesy shuttle; the concierge will be able to help with all your travel needs. Phone: 646-998-7372, Email: rownycconcierge@cityexperts.com

Do you have any meeting or Banquet Space?
We do not have any meeting or Banquet space.

Does the hotel offer any rooms for the disabled?
Yes.

Can you describe the room in your hotel?
Hotel Room Features-
Rooms/Square Footage:

Standard – Full & Queen Bed/ 125-135
Superior- Full & Queen Bed/ 135-165, Twin Beds/ 160, 2 Double Beds/ 210, King Bed/ 235, ADA Full & Queen Beds/ 325, ADA KING & Twin Beds/ 375 and ADA 2 Double Beds/ 350.
Deluxe City View- Full & Queen Bed/155-170, Twin Beds/160, 2 Double Beds/210, King Bed/ 235
Premium City View – Queen Bed/ 185, 2 Double Beds/ 210, King Bed/235
Executive Suite – Separate Bedroom with King Bed and Living Room/ 360
Penthouse Suite – King sized beds and en suite baths with luxurious showers and soaking tubs. Both suites offer an additional bedroom option with either two double beds or one King bed in the adjoining room. / 775. For reservations for the Penthouse suites, please email us at info@rownyc.com

Does the hotel offer housekeeping services?
Yes

Can we get our clothes Laundered or Dry Cleaned during our stay?
Yes– Please note that guest items pick up request for soiled clothes must be called in before 9a.m. if guests require same day delivery by p.m. Any requests after 9a.m. will be delivered the next day. The laundry facility is not managed by the hotel. It is not on premises and is contracted to an outside company.

Do you have Central Air?
Yes

Does the hotel provide child cribs, is there a charge?
Yes, NO charge

What if we have an unexpected guest do you provide and Roll Away beds?
We do not have roll away beds.

Do all have Refrigerator?
Not in all rooms but are available on request for $20.00 per stay – subject to availability.

Do you have rooms that have a views?
Yes – we have two categories of rooms with views – Deluxe City View room and Premium City View. View rooms are not guaranteed unless you have specifically reserved one. Both room categories are available on our website to book www.rownyc.com/rooms

What was the hotel know as prior to the ROW NYC?
Originally designed by Herbert J Knapp in 1928, the Hotel has remained a New York City icon ever since. Throughout the last century, the hotel has starred as the Lincoln, the Manhattan, and ROW NYC before making its much anticipated debut as ROW NYC
How close is ROW NYC to Broadway Theaters or the Theater District?
The Hotel is just 1 block to Broadway Theaters.
What can you tell me about the Theater District?
Manhattan’s Theater District is where you’ll find all the famous Broadway plays you’ve always wanted to see. This area is also loaded with a wonderful array of NYC Shops, Manhattan Restaurants and related Tourist Attractions.
Our Concierge Desk will be pleased to assist you with booking Manhattan Restaurant Reservations prior to your arrival. Our Hotel Concierge can be reached via Email at rownycconcierge@cityexperts.com or by calling: 646-998-7372. Open 7 days a week in the lobby from 8am-8pm.

How close is ROW NYC Radio City Music Hall?
The Hotel is just 5 blocks to Radio City Music Hall. You can always count on being able to see great live music, concerts and tapings of popular television programs.

What can you tell us about NYC Shopping and Woodbury Commons Shopping Outlets?
New York City is a shopper’s paradise where you can find anything and everything in the many stores and shops throughout the city. Whether it’s upscale Madison Avenue or 5th Avenue, Macy’s at Herald Square, ROW NYC is just minutes from the many famous NYC Boutiques, Manhattan Department Stores and even NYC Outlet Malls. The concierge can also have tickets arranged for daily tours to the Outlet Malls located at Woodbury Commons.

What can you tell me about NYC’s Financial District?
ROW NYC location is a nice alternative for those who need to work in NYC’s Financial District, but want to be where the action is. The subway, only steps away from ROW NYC entrance. 44th and 8th avenue to the Times Square station gives you access to all trains going to Wall Street.

Why should I stay at ROW NYC?
With a view to Times Square, our guests reside in the middle of it all, with exciting access to everything and anything 24/7. A Hotel that captures the pulse of New York City.

How close are you to Broadway?
We are a block away.
What kinds of bathroom amenities are provided in your rooms?
We provide the following PURE products in all our rooms, Shampoo, Lotion, Bath Soap, Face Soap & Shower Cap.Hairdyers.

What can you tell us about the more popular New York City Neighborhoods?
Here’s just a brief description of what you can expect when you visit these popular NYC Neighborhoods, of course the best way to learn more is to come to NYC and see for yourself!
• Greenwich Village: A picture-perfect small town, in a fast-growing modern city. You’ll enjoy Tree lined Streets, Greenwich Village Restaurants, and NYC Art Galleries.
• Little Italy: Here you’ll find every type of Italian Restaurants from Full-Service Restaurants, Espresso Bars and Pastry, Cheese and Butcher Shops.
• Chinatown: In the past 10 years Chinatown has grown from a 29-block area containing 70,000 people to a 40-block area now home to over 130,000 people. Now the largest Chinese community outside the Orient, Chinatown has numerous NYC Restaurants, Manhattan Shops and Services.
• SOHO: Meaning “South of Houston Street” is a neighborhood rich in culture, with modern NYC Art Galleries, trend-setting NYC Fashion Boutiques, Eclectic Restaurants, Antique Shops, Collectables Stores, as well as the Guggenheim Museum’s new So-Ho Branch located at 530 Broadway.

What types of attractions are close to your Manhattan Hotel?
ROW NYC is close to all things that make Manhattan and New York City the most exciting city in the world. No matter what you are looking for; New York City Shopping, Restaurants in Times Square or Restaurants in Manhattan, New York City Tours or Manhattan Tours, NYC Sightseeing Tours, Broadway Shows, Empire State Building, Central Park Tours or any of the other countless New York City Activities.

See these popular New York City Attractions for example:
• Times Square – 1 block
• Broadway Theaters – 1 block
• Rockefeller Center and Radio City Music Hall – 5 blocks
• 5th Avenue Shopping and St Patrick’s Cathedral – 6 blocks
• The Museum of Modern Art – 9 blocks
• Herald Square – 9 blocks
• Madison Square Garden – 13 blocks
• Jacob Javit’s Convention Center – 15 blocks
• Carnegie Hall – 12 blocks
• Central Park – 14 blocks
What will it cost to hire a cab or Town Car from the Airport to ROW?
• ROW NYC is conveniently located just one block away from Times Square station.
• From JFK $50.00 – $75.00 Approximately 45 minutes
• From Newark $65.00 – $80.00 Approximately 1 hour
• From LaGuardia $40.00 – $50.00 Approximately 30 minutes
What is the appeal to ROW NYC for Leisure Travelers?
Location is our unique selling proposition as we are a block away from Times Square. Leisure Travelers to Manhattan enjoy a Memorable New York Vacation at ROW NYC because New York City is a city rich in history and culture and nowhere is this more present than on the midtown Manhattan streets every day of the year. Midtown Manhattan comprises the charming neighborhoods of Gramercy Park, Murray Hill, Union Square and Chelsea which exemplifies the exciting character of the midtown Manhattan and the New York City area.

As a Guest, at ROW NYC, you’ll be amazed at how close you are to all NYC Activities and Manhattan Activities.

Try the exciting Manhattan Nightlife, New York City Night Clubs, and Manhattan Restaurants, New York City Restaurants in our vibrant safe, clean, and comfortable neighborhoods.
What is the appeal of ROW NYC for Business Travelers?
Our New York City Hotel, ROW NYC is conveniently located in Midtown Manhattan and is easily accessible from all NYC Airports, Grand Central Station, Times Square Station and Penn Station. Our Manhattan Hotel is located in the heart of NYC’s Theater District just minutes from all major New York City Business Centers, Manhattan Business Center, New York City Financial Institutions, Jacob K. Javits Convention Center, Manhattan Medical Centers, Broadway Shows, New York City Museums and area Manhattan Attractions.

Our Manhattan Hotel was designed with the Business Traveler in mind. For those looking for a step above the ordinary, our NYC Hotel offers you comfortable New York City Hotel Accommodations with numerous added Business Amenities.
How does your Manhattan Hotel compare to other Hotels in Manhattan?
Many things make our NYC Hotel appealing to travelers to New York City mainly:
Our Midtown Manhattan Hotel Location: Located in the heart of NYC’s Theater District, ROW NYC Hotel is just 1 block away from Times Square, the Empire State Building, Macy’s, Madison Square Garden, School of Visual Arts, Fashion Institute of Technology, NYU Medical Center, the Garment Fashion, the Toy District and many other New York City Attractions. It’s rare to find a New York City Hotel with a great Manhattan location, comfortable Hotel Rooms. ROW NYC Hotel provides you with all of these amenities and more making ROW NYC the ideal choice when you’re looking for a comfortable and centrally located Manhattan Hotel.
We’re looking for New York City Hotel Deals or Manhattan Travel Packages – do you have either of these?
ROW NYC offers a variety of NYC Special Offers and New York City Travel Packages – view our latest offers.
We are looking for ideas for things to do during our trip to New York City – do you have any recommendations?
Yes! Things to do in Manhattan and NYC Activities are a popular reason why so many travelers visit NYC each year. Things to do in New York City and Manhattan Activities include:
• Manhattan City Tours
• New York City Sightseeing Tours
• Broadway Shows
• Manhattan Restaurants
• Tour Empire State Building
• Tour Statue of Liberty
• New York City Shopping
• Shopping in Manhattan
• Tour Times Square
• Central Park Walking Tour
• China Town Tour
• Visit Madison Square Garden
• Visit Metropolitan Museum